Frequently Asked Questions
Everything you need to know about bringing serenity to your home with our luxury water features.
How do I set up my new abstract water fountain?
Most of our fountains are 'plug and play' and do not require professional plumbing. Simply fill the reservoir with distilled water, plug the pump into a standard grounded outlet, and adjust the flow rate to your preference.
What is the shipping policy for large sculptural pieces?
We offer free white-glove shipping on all large-scale fountains. These items are crated for protection and delivered by a specialized freight carrier to ensure they arrive in perfect condition.
Can your fountains be used both indoors and outdoors?
Each product page specifies the recommended environment. While our stainless steel and stone fountains are weather-resistant for outdoor use, our delicate glass and copper models are intended for indoor display only.
How often should I clean my fountain?
To prevent mineral buildup and algae, we recommend a deep cleaning every 1 to 2 months. Using distilled water significantly reduces maintenance and keeps the pump running quietly.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If your fountain doesn't fit your space as expected, you can return it in its original packaging. Please note that return shipping fees apply for oversized freight items.
Do the fountains come with a warranty?
Yes, all Abstract Water Fountains include a 1-year limited warranty covering the pump and structural integrity. Extended protection plans are available at checkout.